Jan 25, 2019
Chatbot testing is not as difficult as it may seem

Chatbot testing is not as difficult as it may seem

Chatbot testing is in high demand ever since chatbots have taken customer interaction by storm in recent years.

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Jan 11, 2019
Top trends shaping the future of CRM and customer experience

Top trends shaping the future of CRM and customer experience

The idea of customer relationship management (CRM) has been around since the 1970s. But back then, customer satisfaction was determined, either by annual surveys or straight up front-line asking.

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Nov 15, 2018
What is UI design without UX and what are the differences between the two

What is UI design without UX and what are the differences between the...

More and more, UX designers realize that they also need UI design skills. The reasons for this are somewhat straightforward.

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Oct 30, 2018
CDP and Personalisation - How the two work together?

CDP and Personalisation - How the two work together?

A Customer Data Platform (CDP) is a management system mainly dedicated to marketers, which is used to create a unified customer database that will be accessible to other systems and divisions withi

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Oct 22, 2018
How to significantly reduce your software maintenance and support costs

How to significantly reduce your Drupal maintenance and support costs

Everybody can agree that there is no way to avoid the cost of software support.

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