Jan 18, 2019
Digital Business KPIs: Defining and Measuring Success for Banks

Digital Business KPIs: Defining and Measuring Success for Banks

The financial sector, as we know it today, is on the verge of changing dramatically.

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Jan 14, 2019
How can Chatbots unleash the real potential of CRM?

How can Chatbots unleash the real potential of CRM?

Backed by artificial intelligence (AI), chatbots are changing the way companies interact with their customers and even how they cond

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Jan 11, 2019
Top trends shaping the future of CRM and customer experience

Top trends shaping the future of CRM and customer experience

The idea of customer relationship management (CRM) has been around since the 1970s. But back then, customer satisfaction was determined, either by annual surveys or straight up front-line asking.

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Nov 15, 2018
What is UI design without UX and what are the differences between the two

What is UI design without UX and what are the differences between the...

More and more, UX designers realize that they also need UI design skills. The reasons for this are somewhat straightforward.

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Oct 30, 2018
CDP and Personalisation - How the two work together?

CDP and Personalisation - How the two work together?

A Customer Data Platform (CDP) is a management system mainly dedicated to marketers, which is used to create a unified customer database that will be accessible to other systems and divisions withi

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